ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues
ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings in the Federal Court against Hollard Insurance, alleging a breach of the duty of utmost good faith.
This action is in response to what ASIC describes as Hollard's "egregious" handling of a home and contents insurance claim filed by a couple from regional Victoria.
ASIC's case against Hollard revolves around the insurer's handling of the couple's claim following storm damage to their property in October 2021. The regulator claims Hollard's excessive delays and failure to conduct essential make-safe work have rendered the couple's home uninhabitable, leading to extensive moisture, mould, and decay issues that necessitate demolition and rebuilding.
Sarah Court, ASIC's deputy chair, highlighted the seriousness of the delays, stating that such prolonged inaction is unacceptable and potentially unlawful. The legal action aims to address growing concerns about increasing general insurance complaints and send a strong message about the unacceptability of such delays.
The claim, initially filed in October 2021, took Hollard nearly three and a half years to resolve. The insurer rejected the claim in April 2023, 18 months after its submission. Following this, the couple sought intervention from the Australian Financial Complaints Authority, which directed Hollard to provide compensation for non-financial losses and substantiated the storm as the proximate cause of the damage.
Hollard eventually consented to a cash settlement exceeding $1.5 million. However, ASIC contends that despite initially accepting the claim, Hollard delayed decisions regarding repairs, took over nine months to arrange a structural engineer inspection, and postponed the provision of temporary accommodation.
Responding to the legal action, a Hollard spokesperson acknowledged the proceedings and expressed support for ASIC's efforts in fostering consumer-positive outcomes. They noted Hollard's cooperation with ASIC but refrained from further commenting due to the ongoing nature of the legal matter.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
The Australian Superyacht, Marine Export and Commercial Marine Conference (ASMEX) is set to return to the Gold Coast on 19-20 May 2026, offering a pivotal platform for industry professionals to connect, share insights, and celebrate achievements. Hosted at The Langham Gold Coast, this year's conference introduces a refined format designed to cater to all sectors of the marine industry. - read more
In response to escalating piracy incidents, CFC has unveiled an upgraded marine kidnap and ransom (K&R) insurance solution that incorporates in-house vessel smart-tracking technology. This advancement aims to assist shipowners in mitigating coverage gaps when navigating high-risk areas. - read more
In response to escalating conflicts in the Middle East, leading specialty insurer Beazley has announced the formation of a new Marine War consortium, providing up to $1 billion in additional insurance capacity for vessels navigating the Strait of Hormuz. This initiative aims to support the maritime sector by offering enhanced war risk coverage during a period of heightened geopolitical tension. - read more
The International Union of Marine Insurance (IUMI) has recently highlighted the resilience of marine insurers in the face of escalating conflicts in the Middle East. Despite the challenging geopolitical landscape, insurers continue to provide essential coverage for cargo, hull, liability, and offshore energy sectors, ensuring that global trade flows remain protected. - read more
Club Marine, Australia's leading boat insurance provider, has been awarded the 2026 Product Review Award for Top Rated Boat Insurance for the second consecutive year. This accolade underscores the company's dedication to delivering exceptional service and value to its members. - read more
As a recreational boat owner in Australia, you are responsible for ensuring the safety of your vessel and passengers. This is where boat insurance comes in to play. Boat insurance is a type of insurance policy that can provide financial protection against damage to your boat, theft, and injury to passengers. - read more
Owning a boat in Australia is a fantastic gateway to adventure, providing opportunities for exploration and enjoyment. However, with this ownership comes responsibility. Boat insurance plays a crucial role in safeguarding your valuable asset against unexpected events, ensuring peace of mind while you're out on the water. - read more
Australia's climate is a tapestry of extremes, with its beautiful coastlines often bearing the brunt of severe and capricious weather conditions. From unforgiving sun to sudden squalls, Aussie boat owners know all too well the challenges that Mother Nature can present. - read more
Owning a small boat in Australia is increasingly popular, with countless individuals flocking to the water for leisure and adventure. Whether it's for fishing, sailing, or simply exploring the coastlines, the joy of boat ownership is undeniable. - read more
As boating enthusiasts, it's crucial to recognize the significant impact we have on our environment. Australia's beautiful waterways and marine life depend on our commitment to eco-friendly practices. - read more
Knowledgebase
Endorsement: An amendment or addition to an existing insurance policy that changes the terms or scope of the original policy.
