ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings in the Federal Court against Hollard Insurance, alleging a breach of the duty of utmost good faith.

This action is in response to what ASIC describes as Hollard's "egregious" handling of a home and contents insurance claim filed by a couple from regional Victoria.

ASIC's case against Hollard revolves around the insurer's handling of the couple's claim following storm damage to their property in October 2021. The regulator claims Hollard's excessive delays and failure to conduct essential make-safe work have rendered the couple's home uninhabitable, leading to extensive moisture, mould, and decay issues that necessitate demolition and rebuilding.

Sarah Court, ASIC's deputy chair, highlighted the seriousness of the delays, stating that such prolonged inaction is unacceptable and potentially unlawful. The legal action aims to address growing concerns about increasing general insurance complaints and send a strong message about the unacceptability of such delays.

The claim, initially filed in October 2021, took Hollard nearly three and a half years to resolve. The insurer rejected the claim in April 2023, 18 months after its submission. Following this, the couple sought intervention from the Australian Financial Complaints Authority, which directed Hollard to provide compensation for non-financial losses and substantiated the storm as the proximate cause of the damage.

Hollard eventually consented to a cash settlement exceeding $1.5 million. However, ASIC contends that despite initially accepting the claim, Hollard delayed decisions regarding repairs, took over nine months to arrange a structural engineer inspection, and postponed the provision of temporary accommodation.

Responding to the legal action, a Hollard spokesperson acknowledged the proceedings and expressed support for ASIC's efforts in fostering consumer-positive outcomes. They noted Hollard's cooperation with ASIC but refrained from further commenting due to the ongoing nature of the legal matter.

Published:Monday, 14th Apr 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

New Port Disruption Insurance Addresses Rising Global Shipping Challenges

08 Nov 2025: Paige Estritori

In response to escalating global shipping challenges, leading broker Marsh and Lloyd's underwriter Tokio Marine Kiln have launched a pioneering business interruption insurance specifically designed for ports. This innovative product aims to mitigate the financial impact of trade disruptions caused by various factors, including geopolitical tensions and operational strikes. - read more

Marine Insurers Encouraged to Adopt AI to Mitigate Rising Industry Risks

08 Nov 2025: Paige Estritori

The International Union of Marine Insurance (IUMI) annual conference in Singapore has brought to light the critical role of artificial intelligence (AI) in transforming the marine insurance sector. Industry leaders emphasized the necessity for insurers to adopt AI technologies to effectively manage escalating risks and maintain a competitive edge. - read more

Maritime Mutual Under Investigation for Insuring Sanctioned Oil Shipments

31 Oct 2025: Paige Estritori

Recent investigations have revealed that Maritime Mutual, a New Zealand-based insurance company, has been providing coverage to tankers involved in transporting sanctioned Iranian and Russian oil. This development has sparked significant regulatory scrutiny and raised questions about compliance within the marine insurance industry. - read more

Marinex Underwriting: A New Era in Australian Marine Insurance

23 Oct 2025: Paige Estritori

In a significant development for Australia's marine insurance sector, Rhodian Group has unveiled its latest venture, Marinex Underwriting. This new agency is set to provide specialised marine insurance products tailored to the unique needs of the Australian market. - read more

Network Marine Insurance Strengthens Ties with Marina Industries Association

23 Oct 2025: Paige Estritori

Network Marine Insurance has recently elevated its commitment to Australia's marina industry by becoming a Bronze Sponsor of the Marina Industries Association (MIA). This partnership underscores the company's dedication to supporting the growth and sustainability of marinas across the nation. - read more

Click for more Insurance News

Boat Insurance Articles

Protecting Your Investment: The Importance of Boat Insurance in Australia

Have you ever imagined cruising the beautiful waters of Australia, feeling the wind in your hair and the sun on your face? While owning a boat offers immense joy and freedom, it also comes with responsibilities, one of which is ensuring your vessel is properly insured. - read more

The Importance of a Specialist Insurance Broker for Your Boat Insurance Needs

When it comes to insuring your beloved boat, an insurance broker can be a valuable asset in finding the right coverage for your unique needs. Specifically, a specialist boat insurance broker can offer expert knowledge and tailored policies that traditional insurance agents may not be able to provide. - read more

Setting Sail with Confidence: Tips for Comparing Boat Insurance Policies in Australia

Welcome aboard, Aussie skippers! When it comes to navigating the waves, whether you're doing it for leisure or livelihood, securing the right boat insurance is as crucial as knowing your starboard from your port. With varied waters and changing conditions, Australian boat owners face unique challenges that make comprehensive insurance coverage not just a choice, but a necessity. - read more

Understanding the Fine Print: Key Clauses and Terms in Boat Insurance Policies

A boat insurance policy is a contract between an insurer and a boat owner, providing protection against various risks and liabilities associated with owning and operating a boat. It typically covers damage or loss to the boat, liability for bodily injury or property damage caused by the boat, and medical expenses for individuals injured on the boat. - read more

How Eco-Friendly Boating Practices can Lower Your Insurance Costs

In the bustling world of boating, eco-friendly practices are becoming increasingly popular among enthusiasts. Understanding what it means to adopt sustainable practices on the water is essential both for the health of our environment and for those who cherish nautical adventures. - read more

Knowledgebase

Copayment:
A fixed amount you pay for a covered healthcare service, usually when you receive the service.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.