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Whether you’d like to explore Boat Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Boat Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Summer Safety Checks Can Protect More Than Your Crew
Summer Safety Checks Can Protect More Than Your Crew
09 Sep 2026: Paige Estritori
Fresh boating safety messaging from the Australian Maritime Safety Authority is a practical reminder that risk management starts long before a vessel leaves the ramp, marina or mooring. While the safety focus is naturally on protecting lives, the same habits can also make a meaningful difference when Australian boat owners need to rely on their insurance. - read more
What Global Marine Risk Trends Mean for Australian Boat Owners
What Global Marine Risk Trends Mean for Australian Boat Owners
02 Sep 2026: Paige Estritori
Fresh global marine risk reporting has again highlighted a useful contrast for Australian boat owners: major vessel losses may be improving over the long term, but the risks that drive insurance claims are becoming more complex. - read more
What Insurance Code Reform Could Mean for Boat Owners
What Insurance Code Reform Could Mean for Boat Owners
26 Aug 2026: Paige Estritori
Australia’s general insurance sector is continuing to sharpen its focus on customer protections, with industry attention now turning from consultation to the practical impact of updated code standards. For boat owners, this is more than a technical compliance story. The way an insurer explains cover, handles a claim and communicates during a stressful incident can determine whether a policy feels valuable or disappointing when it matters most. - read more
Lithium Battery Fire Risk Puts Boat Cover Under the Spotlight
Lithium Battery Fire Risk Puts Boat Cover Under the Spotlight
12 Aug 2026: Paige Estritori
Fresh marine safety attention on lithium-ion battery fires is a timely warning for Australian boat owners, particularly as more vessels carry rechargeable equipment. From electric tenders and fishing electronics to portable fridges, power tools, e-foils, scooters and camera gear, modern boating increasingly depends on compact batteries that can store a lot of energy in a small space. - read more
Why Insurance Complaint Trends Matter for Boat Owners
Why Insurance Complaint Trends Matter for Boat Owners
05 Aug 2026: Paige Estritori
Australia’s latest external dispute resolution figures are a timely reminder that insurance value is tested most clearly at claim time. While the data is not written specifically for marine policies, it points to familiar pressure points for boat owners: delayed decisions, disputes about policy wording, disagreements over repair scope and frustration when communication breaks down. - read more
Boat Insurance Articles

Personal Watercraft and Jet Ski Insurance in Australia
Personal Watercraft and Jet Ski Insurance in Australia
Jet skis and other personal watercraft have distinct insurance considerations, including theft risk, liability exposure, storage conditions, rider experience and policy limits. This guide explains what Australian PWC owners should check before choosing cover. - read more
How Storage, Mooring and Trailering Can Affect Boat Insurance
How Storage, Mooring and Trailering Can Affect Boat Insurance
Where your boat is kept, how it is secured and how it is transported can affect boat insurance cover, exclusions and claims. This guide explains common storage, mooring, trailering, navigation and lay-up conditions Australian boat owners should check before they rely on a policy. - read more
Boat Insurance Basics: Deciphering Policy Language
Boat Insurance Basics: Deciphering Policy Language
Owning a boat in Australia is a fantastic gateway to adventure, providing opportunities for exploration and enjoyment. However, with this ownership comes responsibility. Boat insurance plays a crucial role in safeguarding your valuable asset against unexpected events, ensuring peace of mind while you're out on the water. - read more
Top Tips for Reducing Your Boating Costs in Australia
Top Tips for Reducing Your Boating Costs in Australia
Australia's seascape offers an idyllic backdrop for boating enthusiasts, yet it also presents unique challenges. Boating in Australia is not just a pastime; it's a lifestyle embraced by many who are drawn to the water's edge. The costs associated with this lifestyle, however, can mount quickly. From maintenance to mooring fees, the financial aspect of boating is an unavoidable reality. In this article, we will delve into ways you can trim these costs without sacrificing your experience at sea. - read more
Top 10 Eco-Friendly Tips for Responsible Boating in Australia
Top 10 Eco-Friendly Tips for Responsible Boating in Australia
As boating enthusiasts, it's crucial to recognize the significant impact we have on our environment. Australia's beautiful waterways and marine life depend on our commitment to eco-friendly practices. - read more

Knowledgebase
Insurance Claim:
Notification to an insurance company requesting payment of an amount due under the terms of the policy.