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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a landmark decision, Australia's High Court has unanimously ruled that marine insurers cannot limit their liability for wreck removal and pollution clean-up claims. This ruling stems from the case involving Standard Club UK Ltd, the protection and indemnity (P&I) insurer for CSL Australia, following a 2022 collision at the Port of Devonport, Tasmania. - read more
QBE, in collaboration with insurtech firm Aurora, has launched a fully automated underwriting system for Yacht Protection & Indemnity (P&I) insurance. This innovative platform streamlines the underwriting process, handling tasks from broker submissions to policy issuance without manual intervention. - read more
Austal Limited has been awarded a $4 billion contract by the Australian Department of Defence to construct eight Landing Craft Heavy (LCH) vessels. This project, based on the Damen LST100 design, will be executed at Austal's facilities in Henderson, Western Australia, with construction commencing in 2026 and completion expected by 2038. - read more
The International Union of Marine Insurance (IUMI) has recently highlighted the resilience of marine insurers in the face of escalating conflicts in the Middle East. Despite the challenging geopolitical landscape, insurers continue to provide essential coverage for cargo, hull, liability, and offshore energy sectors, ensuring that global trade flows remain protected. - read more
Severe Tropical Cyclone Narelle, which struck Northern Australia in March 2026, has brought to the forefront the escalating challenges in securing marine hull insurance in regions like Northern Queensland and Western Australia. The cyclone's path, impacting both the Northern Territory and the northwest of Western Australia, exemplifies the increasing volatility of weather patterns and their profound implications for the marine insurance sector. - read more
Australia's climate is a tapestry of extremes, with its beautiful coastlines often bearing the brunt of severe and capricious weather conditions. From unforgiving sun to sudden squalls, Aussie boat owners know all too well the challenges that Mother Nature can present. - read more
When it comes to insuring your beloved boat, an insurance broker can be a valuable asset in finding the right coverage for your unique needs. Specifically, a specialist boat insurance broker can offer expert knowledge and tailored policies that traditional insurance agents may not be able to provide. - read more
Boat insurance is a must-have for any boat owner. Whether you're out on the water every weekend or only take your boat out a few times a year, accidents can happen. When they do, the cost of repairs or legal fees can add up quickly. Boat insurance can help protect you financially in the event of an accident or damage to your boat. - read more
Welcome, fellow boating enthusiasts! Whether you are new to the world of boating or an experienced sailor, the importance of maintaining your vessel cannot be overstated. Proper boat maintenance is essential for ensuring the safety of everyone on board and extending the life of your beloved watercraft. - read more
Welcome to the nautical world of boat insurance – a crucial safeguard for any Australian skippering their own vessel. Whether you're a seasoned sailor or just beginning to dip your toes in the water, understanding the intricacies of boat insurance is essential in ensuring your maritime escapades are smooth sailing. - read more
Knowledgebase
Proximate Cause: The primary cause of loss in an insurance claim, which sets in motion a chain of events leading to the damage or injury.
